Privacy Policy
Your privacy is important to us. This policy explains how VitaminLife Indonesia collects, uses, and protects your personal information.
Last updated: December 2024
1. Introduction
Welcome to VitaminLife Indonesia - Premium Natural Supplements. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
2. Information We Collect
Personal Information
- Name and contact information
- Email address
- Phone number
- Shipping and billing addresses
- Payment information
- Account credentials
Automatically Collected Information
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and tracking data
How We Collect Information
We collect information directly from you when you create an account, make a purchase, subscribe to our newsletter, contact us, or participate in surveys. We also automatically collect certain information when you visit our website through cookies, web beacons, and similar technologies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing
Process and fulfill your orders, manage your account, and provide customer support.
Communication
Send order confirmations, shipping updates, and important service notifications.
Marketing
Send promotional emails about new products, special offers, and health tips (with your consent).
Improvement
Analyze website usage, improve our products, services, and user experience.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These include payment processors, shipping companies, email service providers, and analytics companies.
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption
- Secure servers
- Regular security updates
Administrative Safeguards
- Access controls
- Employee training
- Regular audits
6. Your Rights and Choices
You have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided at the end of this policy.
Access and Portability
Request access to your personal information and receive a copy of your data in a portable format.
Correction and Updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to certain legal limitations.
Opt-out
Opt-out of marketing communications and certain data processing activities.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us provide personalized content and analyze usage patterns.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality and security | Session/1 year |
| Analytics Cookies | Help us understand how visitors use our website | 2 years |
| Marketing Cookies | Used to deliver relevant advertisements | 1 year |
| Preference Cookies | Remember your settings and preferences | 1 year |
Managing Cookies
You can control and manage cookies in various ways:
- Use your browser settings to block or delete cookies
- Opt-out of targeted advertising through industry websites
- Contact us directly to manage your cookie preferences
8. Additional Important Information
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Policy Updates
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Company Information
VitaminLife Indonesia - Premium Natural Supplements
245 Kings Road, Chelsea
London SW3 5RP
United Kingdom
Contact Details
Phone: +44 20 7589 1234
Email: [email protected]
Hours:
Mon-Fri: 9:00-18:00
Sat: 10:00-16:00
Sun: Closed